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Privacy Policy
Unwind UK trading as 'Complementary Natural'; 'Unwind UK' and 'Scotland's Crafts' is totally committed to protecting your personal information and only collect and use information about you in accordance with the Data Protection Act applicable in the UK. The information is necessary to ensure we are able to process your order efficiently and to provide you with the best possible service
We assure you that we will not give out private information to advertisers, agencies or third parties.Nor will we sell it to other parties. We may use the information to send you offers for goods or services from time to time which we think may be of interest to you. If you do not wish to receive this information please let us know by e-mailing us at info@complementarynatural.co.uk
What information do we collect?
When you order we need to know your name, e-mail address and delivery address. We will also require your credit card/debit card number and expiry date to enable us to process your order, carry out credit checking and to notify you of your order status. We also ask for your telephone number to enable us to contact you if required.
We can only deliver to the registered address of the card. If this is a problem please contact us before placing your order.
Cookies
Cookies are small text files that a web site transfers to a site visitor's hard disk or browser for added functionality, or for tracking web site usage. We use cookies to help identify repeat visitors and to display to them products and offers best suited to their viewing pattern.
You normally have to enable cookies from us and Paypal to enable payment to be processed.
Use of cookies is an industry standard and many web sites use them. If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your web browser to do so, if your browser permits. However you may find that certain elements of the site function incorrectly if cookies are not enabled on your browser.
Security Policy
Security is one of our top priorities and we guarantee to keep all the details you supply to us confidential.
When you place an order through our secure server, your credit card details are protected from interception. Our payment server offer SSL encryption of data transmissions so your security is assured whenever you place an order.
Depending on which browser you use you will see confirmation that your connection is secure.You should see your browser change to https:// at the start of the line and if you have newer software it will go green.
Generally it will be a small padlock at the bottom of your browser.If you suspect your details have been comprimised please contact and your card company.We will hold your order until we recieve another form of payment.
UK cheques may be used subject to card limit.These will cause a delay in processing of your order until funds have cleared.
Always ensure that the padlock is shown before entering card details and never send card details by e-mail.If you have any concerns about payment you can always phone us.
General Terms of Use.
Unwind UK trading as 'Unwind UK';'Complementary Natural' and 'Scotland's Crafts' does not store any credit or debit card details electronically or on paper. once your order is processed all card details are destroyed.
The 'Company' means Unwind UK trading as 'Complementary Natural' AND 'Unwind UK' AND 'Scotland's Crafts'. The 'Purchaser' means the person whose order is accepted by the Company. The 'Recipient' means the person who receives goods provided by the Company and purchased through the 'Purchaser'.
When an order is placed the 'Purchaser' is deemed to have agreed to and is bound by the terms and conditions herein described by the 'Company'.
A contract of sale is deemed to exist as soon as the 'Company' despatches an e-mail to the 'Purchaser' confirming that the 'Company' has received the 'Purchaser's' order, regardless of whether the 'Purchaser' receives the confirmation e-mail or not.
General Conditions
Whilst we endeavour to ensure that all details (including prices) are correct we cannot be held responsible for their accuracy. Please ensure that you have checked all product details as information and pricing is subject to change. The information contained on this site is provided as a guide only. Every effort is made to ensure the information is correct and up-to-date.
Unwind UK trading as 'Unwind UK';'Complementary Natural' and 'Scotland's crafts' accept no responsibility or liability in respect of any omission or error in the information.
We reserve the right to cancel your order at any time and for any reason.
Pricing & Availability
All prices are in British Pound Sterling.
Purchase can be made in most currencies through out the world using our paypal account. Euro and US $ also accepted. If your currency is not displayed you can contact with your order details we can accept order from most countires via our secure payment system once shipping cost is calculated.
Goods advertised on this site are subject to change without notice due to the fluctuations in market prices which are beyond our control.
International orders
As we supply without borders within the EU does not required additional paperwork, outside the EU we have a small amount of extra papaerwork to stop your order being delayed at you end. A small addtional charge is levied ,dependant upon size of order, we will notify you of this before processing your order.
We can accept international orders but they may be subject to addtional charges, we contact you before shipping your order, of any additional costs, before shipping. We can accept payment in many currencies.Please email us with details. Items can only be shipped to the registered address of the purchase card.
Delivery Policy
Goods are packed and dispatched by Royal mail within two days of receipt. Where possible by first class post, if the order is under 1kg total weight. Should your order exceed that it will be sent by parcel force or a carrier we deemed suitable for the size of package.The postage cost will be calculated by weight,and added to the basket before payment. For international orders , we will contact you prior to postage if there are addtional costs before we dispatch your order. If you required urgent orders please email us also. The delivery cost for your transaction from details supplied are for UK mainland delivery, for other area's please contact us to arrange suitable carriers. The cost of this will be amended to your final purchase.
We endeavour to keep all items in stock at all times and in sufficient quantities to satisfy customer demand, however there may be occasions where an item is temporarily out of stock. We will contact you immediately should this happen and offer you the choice of cancelling the item or placing the item on a back order.
Should we become temporaly out of stock, we will endevour to fullfill your order with 7 days. if we are unable to do this due to external factors, we will let you know and give you other option to change your order or recieve refunds on said part.
Should you wish to contact us regarding issues with your order please call our customer services on +44(0)1506 400000.
Our hours of opening for enquires Monday -Saturday 9am- 12.15pm and 6-8pm. GMT
For placement of orders please use our order line number
03330 119 129
Financial Policy.
We only use your information upon purchase for the transaction in progress this is completed through Paypal's Secure payment system. Once your order is completed all you finacial details are destroyed,in acordance with statutory regulation.
Returns Policy
Occasionally we realise that you may want to return an item to us, which is why under our no quibbles guarantee, if you are unhappy with your purchase you can return it to us in it's 'original condition' within 7 days from the date you received the item.
Goods may be returned for a full refund of the purchase price within 7 days of delivery to you. This may only be done by first contacting us, by telephone or e-mail, requesting a returns authorisation reference. Goods will not be accepted for return without a returns authorisation reference. Goods will not be accepted for return if they have been used unless faulty.This does not affect your statutory consumer rights.
If you change your mind and wish to cancel your order, goods may be returned within the 7 days cooling off period. You will be required to cover the cost of return post.
Ensure that you retain proof of postage for items being returned.
Once recieve we will check there condtionand if demeed unused we will offer a full refund of the purchased item less postage.
Please note that all returns are subject to our Terms and Conditions, but these do not affect your statutory rights.
If you are returning an item because of an error on our part we are happy to refund all delivery charges incurred. Goods must be returned to us in saleable condition within 7 days. We guarantee to replace goods that have arrived damaged.Please keep ALL packing as this will be required for insurance purposes. If these are not kept we maynot be able to offer a replacement or refund.
Please check your order carefully upon receipt and report any damages within a 3 day period.
Complaints
If you have a complaint about our products or services, please contact us. We will listen to your comments sympathetically and endeavour to resolve the issue in a satisfactory manner. We want you to tell us the problem so that we can put it right and improve our service to you. Your statutory rights are not affected in any way
Whatever the problem please contact Kevin at enquiries@complementarynatural.co.uk giving as full an account or your complaint as possible. We can be contacted by phone for these issues at customer service on 01506 400000. We will endeavour to respond to your complaint in the shortest possible time, and always endevour to complete it within 7 days.
Complementary Natural is a Scottish registered buisness and thereby in governed by the laws of Scotland in all instances.
Please also ensure you read the Privacy statement as both form parts of your condtions of contract.Please also read our Terms of use as these both form parts of terms of your contact of sale |
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